Return and refund policy
At Glory Store US, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make things right.
Easy Returns Within 30 Days
You can return new, unused, and unaltered items within 30 days of delivery for a full refund. Products must be in original packaging and in resellable condition. Items returned between 31–45 days of delivery will be eligible for store credit only. We do not accept returns after 45 days.
Hassle-Free Exchanges
Need a different size or style? No problem. Just return your original item within 30 days and place a new order for the one you want. It’s that simple.
Return Shipping & Refund Timelines
Return shipping costs are the customer’s responsibility. Once we receive the returned item, your refund will be processed within 7–14 business days. Please note: Refunds cover the cost of the item only and exclude shipping, handling, customs duties, or other applicable fees. If your refund hasn’t been received after 14 days, contact our support team for help.
Cancellations
If you need to cancel your order, you may do so within 24 hours of purchase to receive a full refund. After this window, your order will already be in production or processing and can no longer be canceled.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, contact us within 3 business days of delivery. Retain all packaging for inspection. Most products come with a 1-year warranty against defects. Email us your order number, contact information, and a brief description of the issue for quick assistance.
Incorrect Orders
If you’ve received the wrong item, we’ll take care of it. We’ll cover the return shipping and ensure you receive the correct product as quickly as possible. International customers are encouraged to contact us before sending anything back to ensure proper return handling.
We appreciate your trust in Glory Store US and are committed to providing a smooth and reliable return experience. If you have any questions, we’re here to help.
Company Information:
Company Name: Glory Store US
Address: Agha Street House, 145, Sialkot 51310 Pakistan,
Phone: +92 333 8712208
Email: glorystoreus@gmail.com
Customer Service: Available 24/7 via online support.